Recover Account
Recover your account on current device.
Last updated
Recover your account on current device.
Last updated
Open your web browser and navigate to https://wallet.kontos.io/.
For new users, click on the "Recover Wallet" option to begin the recovery process.
There are two methods for users to recover their accounts on Kontos, depending on the security options selected during account setup:
Security Email: If security emails were set up, account recovery can be conducted via email(s).
Guardians: If guardians were established, account recovery can be facilitated through the guardian(s).
Option 1: Recover with Google
If you've set up security email, choose "Security Email Recovery".
To recover your account, please fill in the correct security email address associated with your account, and click "Send Email" to send a recovery email to Kontos.
If there is no response due to lack of email application on your device, choose "More Options" to manually send the email. Please do not change anything of the email receiver, title, and content.
After sending the recovery email, you will receive a confirmation email from Kontos team. Please wait up to 5 minutes after that for your account to be recovered successfully.
Option 2: Recover with Guardians
If you've set up guardians, you need to recover with your guardians' approval by clicking on "Guardian Recovery".
Copy the Public Key, and send it to your guardians for them to approve your recovery request in their Kontos Web app.
Let your guardians enter Guardian interface in the Account setting. Select "Approve" in the Requests.
As the Guardians, paste the public key and submit to approve the recovery request.
Your account will be recovered for use once the required threshold amount of Guardians have approved your recovery request.
Option 3: Password Recovery (Legacy)
For users who only set up password in our previous versions, please note that password recovery has been displaced by Email or Guardian recovery in the latest update! We've provided a legacy password recovery option for users without guardians previously set up. Please click "Can't recover the account?" at the bottom and follow prompts. Immediately set Guardians or email as safeguard after recovering your account. Accounts without new safeguards may become inaccessible in future updates!
